Refund policy

Our Commitment We are committed to ensuring the quality of your FoldifyCase product. This policy details the process for returns and refunds, specifically focusing on items that arrive defective, damaged, or are incorrect.

30-Day Return Window for Defective/Damaged/Incorrect Items We offer a 30-day return period, starting from the date you receive your phone case. You have these 30 days to request a return only if the case you received is defective (e.g., manufacturing fault), damaged upon arrival, or if it's not the item you ordered. Please understand that returns requested simply because you changed your mind are not accepted under our standard policy, though specific regional rights may apply as detailed below.

REGIONAL RETURN INFORMATION & RIGHTS

  • Specific Information for United States Customers For customers in the United States, our standard 30-day return policy applies specifically to items that are received defective, damaged, or incorrect.

    • Scope: This policy covers manufacturing defects, damage during shipping, or receiving the wrong item.
    • Change of Mind: Please note that returns due to simply changing your mind are generally not accepted under this policy.
    • Process: If your item qualifies, please follow the standard "How to Initiate a Return" process outlined further down. Free return shipping via our provided label is included for all approved returns under this policy (defective, damaged, incorrect).
    • Contact: If you believe your item is defective, damaged, or incorrect, please contact us promptly at info@foldifycase.com with your order details.

  • Specific Information for Australian Customers For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Our return policy operates in addition to, and does not limit, your statutory rights under the ACL.

    • Consumer Guarantees: You are entitled to a remedy (such as a refund, replacement, or repair, depending on the nature of the issue) if a product fails to meet a consumer guarantee. This includes guarantees that goods will be of acceptable quality, fit for any specified purpose, and match their description.
    • Major Failures: You are entitled to choose a refund or replacement for major failures with goods.
    • Our Policy & the ACL: Our 30-day window provides a clear timeframe and process for addressing issues like defects, damage upon arrival, or incorrect items. However, your rights under the ACL for faulty goods may extend beyond this period.
    • Change of Mind: Our standard policy of not accepting returns for change of mind applies, as the ACL does not mandate returns for this reason.
    • Process: If you believe your item has a defect or issue covered by consumer guarantees, please contact us at info@foldifycase.com following the "How to Initiate a Return" process outlined below. Approved returns for defects, damage, or incorrect items (including those under ACL guarantees) will receive a pre-paid return shipping label.

  • European Union 30-Day Cooling-Off Period Notwithstanding our standard policy restricting returns to defective/damaged/incorrect items, customers shipping to addresses within the European Union have a statutory 30-day cooling-off period. This allows you to cancel or return your order within 30 days of receiving the case, for any reason. To exercise this right, the case must still meet the core eligibility conditions: unused, unaltered, free from signs of installation or wear, with all original components/films (if applicable), in its original packaging, and accompanied by proof of purchase. Please contact us at info@foldifycase.com to initiate a return under this provision. Return shipping costs under the EU Cooling-Off period will also be covered by us via a provided label, and you will be offered the choice of a refund or store credit upon approval.

Eligibility for Return (General Conditions) To qualify for a return under this policy (including regional provisions where applicable), the following general conditions usually apply (unless specified otherwise, e.g., for EU Cooling-Off returns):

  • The phone case must be in the same condition as when you received it – unused, unaltered, and free from any signs of installation, attempted installation, or user-inflicted damage.
  • All original components, including any protective films, inserts, or accessories (if applicable), must be present.
  • The item must be returned in its original packaging, which should also be in substantially the same condition as received.
  • You must provide the receipt or proof of purchase (e.g., order confirmation email).

How to Initiate a Return (Standard Process)

  • Contact Us First: To begin any return process (whether standard or under regional rights), please contact our customer support team via email at info@foldifycase.com. Include your order number and provide details (and photos if possible) of the defect, damage, incorrect item, or reason for return (if applicable, e.g., EU Cooling-Off).
  • Await Authorization & Instructions: Do not send the case back without prior authorization. If your return request is preliminarily accepted based on the information provided, we will give you the specific return mailing address and instructions.
  • Free Return Shipping (for Approved Returns): For approved returns related to defective, damaged, incorrect items, or specific regional rights like the EU Cooling-Off period, we will email you a pre-paid return shipping label at no cost to you. Detailed instructions on how to securely package your case and where to send it will be included.
  • Unauthorized Returns: Items returned to us without first requesting authorization and using our provided return label (where applicable) will not be accepted or processed.

Damaged, Defective, or Incorrect Items Please inspect your FoldifyCase carefully immediately upon delivery. If you discover a manufacturing defect, damage likely incurred during shipping, or if you have received the wrong model/color, contact us without delay at info@foldifycase.com. Prompt notification helps us evaluate the issue efficiently and arrange the appropriate resolution in line with this policy and your regional rights.

Exceptions / Non-Returnable Items (General) Please note the following general exceptions:

  • Cases damaged due to misuse, drops after receipt, improper installation, or normal wear and tear are typically not eligible for return under this policy (though statutory rights under laws like the ACL for inherent defects still apply).
  • Customized or personalized cases (if offered) may have different return conditions, specified at the time of purchase.
  • Sale items and gift cards are considered final sale and cannot be returned.
  • If you have questions about whether your specific issue qualifies, please contact us.

Exchanges Currently, we do not offer direct exchanges. The most efficient way to receive a different case or a replacement is to:

  • Follow the return process above for the eligible item.
  • Once the return is accepted and your refund/store credit is processed, you may place a separate, new order for the desired case.

Refund Processing & Options

  1. Notification: We will notify you via email once we have received and inspected your returned case.
  2. Approval: We will inform you whether the return has been approved based on the item's condition and adherence to this policy (and relevant regional laws).
  3. Your Choice: Refund or Store Credit: If your return is approved, you will generally have the option to choose between:
    • A full refund issued back to your original payment method.
    • An equivalent amount issued as store credit for future purchases at FoldifyCase. (Note: Specific remedies under laws like the ACL may dictate the available options, e.g., refund for a major failure). We will confirm the options when we notify you of the return approval.
  4. Processing Times:
    • Refunds: If you choose a refund, it will be processed to your original payment method within approximately 10 business days following approval. Please remember it can take additional time for your bank or credit card company to fully process and post the refund.
    • Store Credit: If you opt for store credit, it will typically be issued via email (as a digital code) within 2-3 business days following approval and confirmation of your choice.
  5. Follow Up: If you selected a refund and more than 15 business days have passed since you received notification of its approval without seeing it in your account, please contact your bank first, and then contact us. If you selected store credit and haven't received the code within 5 business days, please check your spam/junk folder and then contact us at info@foldifycase.com.

Tradename: THEFOLDIFYCASE

ABN: 83246549240

US Phone number: +1 (954) 363-9530

UK Phone number: +44 (748) 138 9633

Email: info@foldifycase.com