Shipping & Delivery
Free standard shipping, worldwide. Tracked from the moment your case leaves our warehouse to the moment it reaches your door.
Free standard shipping on every order, every destination. No minimum, no surprises.
Fulfilled fast. Orders placed before 3PM LA time ship the same business day.
Every order ships with a tracking number and live status updates to your inbox.
From checkout to your door
Here’s exactly what happens after you hit the buy button — four clean steps, no guesswork.
Order placed
You get an instant confirmation email with your order number and receipt.
Prepared
Quality-checked, packed, and labelled within 1–2 business days.
In transit
Tracking number sent by email. Standard ships in 7–10 days, Express within 7.
Delivered
Your new case arrives at your door, ready for its Galaxy Z Fold or Flip.
We ship worldwide. Anywhere a foldable goes, we follow.
Your case ships from our fulfilment centres and clears customs cleanly. International orders may incur duties or taxes on arrival — those are set by your country, not us.
Shipping questions
How long until my order ships?
Orders are processed within 1–2 business days of order confirmation and payment verification. Orders placed after 3PM LA time are processed the following business day. Processing time does not include transit with the carrier.
During peak seasons, sales or holidays, processing may take slightly longer — we’ll email you if there’s any significant delay.
How much does shipping cost?
Standard shipping is free worldwide on every order, no minimum spend.
Express shipping is calculated at checkout based on your destination, package weight, and dimensions. You’ll see the exact cost before finalising your order.
When will my tracking number arrive?
You’ll get a shipping confirmation email with your tracking number and carrier link as soon as your order ships. Please allow 24–48 hours for the tracking information to become active and show detailed updates.
What if I entered the wrong address?
Email us immediately at info@foldifycase.com — if the order hasn’t been picked yet, we’ll fix the address at no cost.
If a package is returned to us due to an incorrect address provided at checkout, you may be responsible for additional shipping charges to resend the order.
What if my package is lost or stolen?
Once the carrier confirms delivery to the address you provided, responsibility transfers to you. If you believe a package has been lost or stolen, please contact the carrier directly to file a claim — we’ll provide any information they need from our end.
Do I have to pay customs duties or taxes?
For international orders, the recipient is responsible for any customs duties, taxes, or fees charged by the destination country. These are set by your local customs authority, not FoldifyCase.
We’re legally required to declare shipment values accurately — we can’t mark packages as “gifts” or undervalue the contents.
Why hasn’t my order arrived yet?
Most delays come down to factors outside our control — weather, carrier backlogs, or customs processing for international shipments. Check your tracking link first; if it’s been stuck for more than 5 business days, email us and we’ll chase it with the carrier on your behalf.
Need the full policy?
The complete, formal shipping policy — processing times, methods, destinations, duties and contact details. Tap below to read it all in one place.
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FoldifyCase Shipping Policy
At FoldifyCase, we are committed to delivering your premium folding and flipping phone cases to you in a timely and secure manner. This Shipping Policy outlines our shipping methods, timeframes, costs, and other important information related to the shipment of your order.
1. Order Processing
1.1 Processing Time
- Orders are typically processed within 1–2 business days of receiving your order confirmation and payment verification.
- Processing time may be slightly longer during peak seasons, sales or holidays. We’ll make every effort to notify you if there are any significant delays.
- “Processing” refers to the time it takes to prepare your order for shipment, including order verification, quality checks and packaging. It does not include the transit time with the shipping carrier.
1.2 Order Cut-Off Time
- Orders placed after 3PM LA time will be processed on the following business day.
2. Shipping Methods & Timeframes
FoldifyCase offers the following shipping options:
2.1 Standard Shipping
- Estimated delivery time: 7–10 business days from the date of shipment (not the order date).
- Carrier: multiple carriers will be used to ship your order.
- Tracking: tracking information is provided once your order has shipped.
2.2 Express Shipping
- Estimated delivery time: within 7 business days from the date of shipment (not the order date).
- Carrier: UPS Express, FedEx Express, DHL Express.
- Tracking: tracking information is provided once your order has shipped.
2.3 Note about shipping time
- Business days do not include weekends (Saturday and Sunday) or public holidays.
3. Shipping Costs
3.1 Calculation
Shipping costs are calculated at checkout based on:
- The shipping method selected (Standard or Express)
- The destination address (shipping zone)
- The weight and dimensions of the package
3.2 Free Shipping
- FoldifyCase offers free Standard Shipping on all orders worldwide.
3.3 Display of Costs
- The exact shipping cost is clearly displayed during the checkout process before you finalise your order.
4. Shipping Destinations
4.1 Domestic Shipping
- We currently ship to all addresses within the United States, Australia and United Kingdom.
4.2 International Shipping
- We ship internationally worldwide. International orders may be subject to customs duties, taxes and fees, which are the responsibility of the recipient (see Section 7).
5. Order Tracking
5.1 Tracking Information
- Once your order has shipped, you’ll receive a shipping confirmation email containing a tracking number and a link to the carrier’s website.
5.2 Tracking Updates
- Please allow 24–48 hours for tracking to become active and show detailed updates.
5.3 Tracking Responsibility
- It is the customer’s responsibility to monitor the tracking information and make arrangements to receive the package.
6. Delivery Issues
6.1 Incorrect Address
- Please ensure you provide the correct and complete shipping address at checkout. FoldifyCase is not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend the order.
6.2 Lost or Stolen Packages
- FoldifyCase is not responsible for lost or stolen packages after the carrier confirms delivery to the provided shipping address.
- If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim. We’ll assist you with providing any necessary information.
6.3 Delivery Delays
- While we strive to meet the estimated delivery timeframes, shipping delays can occur due to factors beyond our control — weather conditions, carrier delays, or customs processing for international orders. We appreciate your patience in such situations.
7. International Shipping — Duties & Taxes
7.1 Recipient Responsibility
- For international orders, the recipient is responsible for paying all applicable customs duties, taxes and fees levied by the destination country’s customs authorities.
7.2 Customs Valuation
- We are required by law to accurately declare the value of all international shipments on customs forms. We cannot mark packages as “gifts” or undervalue the contents.
7.3 Refusal to Pay Duties
- If you refuse to pay the applicable duties and taxes and the package is returned to us, we may deduct any return shipping costs and associated fees from your refund.
8. Changes to This Policy
FoldifyCase reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Shipping question we haven’t answered?
Our team tracks every order individually. If anything feels off — a late tracking update, a delivery concern, a customs question — reach out and we’ll jump on it.